Job Description
A talented Customer Success Engineer will leverage technical expertise, client-facing experiences, and strong problem-solving skills to deliver exceptional experiences to clients.
* Guide new users through onboarding, setup, and best practices.
* Document technical learnings and transform lessons learned into clear, actionable knowledge.
* Provide technical support via Slack, email, and meetings.
* Collaborate with engineering teams to debug production issues and prioritize fixes.
Responsibilities also include helping users architect scalable and efficient deployments using our partner's platform and leading customer-facing technical sessions, demos, and Q&As.
Key Qualifications
* 2+ years in a developer-facing or technical support role.
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Experience working with open-source generative AI models.