Technical Support Engineer
* This role requires a strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Experience in networking is also essential.
We are seeking a skilled professional to provide exceptional customer experiences by troubleshooting technical challenges and delivering timely solutions.
* The ideal candidate will possess excellent English written and verbal communication skills, with the ability to work effectively in a fast-paced, global team.
Key Responsibilities:
* Customer Champion: Provide timely and effective solutions to support tickets.
* Technical Problem Solver: Collaborate with our engineering team to reproduce and resolve complex issues.
* Product Innovator: Work closely with sales, solution architecture, and field engineering teams to identify opportunities for product improvement.
Why This Role?
* Contribute to a product used by organizations worldwide.
* Work with cutting-edge API gateway and API management technologies.
* Enjoy a collaborative culture that values innovation and teamwork.
* Take advantage of opportunities for career growth and technical skill advancement.