Lead Critical Issue Resolution
Palo Alto Networks is seeking a highly skilled professional to lead the resolution of critical customer issues.
This role requires strong leadership and organizational skills to successfully achieve key objectives.
* Issue Leadership: Drive progress and resolution of customers' critical issues through effective communication and collaboration with cross-functional teams.
* Resolution Acceleration: Engage and lead teams in developing action plans to address critical situations, ensuring timely and effective resolution.
* Status Reporting: Provide regular updates on critical issue status to executive staff, sales teams, and other stakeholders.
Key Qualifications
* Fully fluent in English, Spanish, and Portuguese, both written and verbal.
* 10+ years of experience in customer-facing roles, including sales and service delivery.
* Prior experience as an Escalations Engineer/Manager, Technical Account Manager, Engineering Manager, Customer Support Manager, or similar roles is desired.