OverviewWho are we? Panaya is the leading agentic platform for enterprise application Smart Testing and Change Impact Analysis. Enterprise IT and testing teams rely on Panaya to manage and automate cross-application testing and complex digital transformations. Panaya takes pride in being a business enabler for its users, revealing and resolving the true impact of change: prioritizing risk, correcting code, and automating testing. One platform, powered by decades of ERP and CRM domain expertise, fuels the intelligence and context behind Panaya’s agentic layer, Seemore, designed to work alongside our users and act as their virtual extension, helping them deploy at speed and scale.Since 2006, more than 3,500 global organizations, including a third of the Fortune 500, have leveraged Panaya to execute the most complex SAP, Oracle, and Salesforce digital transformations. Recognized by DUN’S 100 as one of Israel’s top Hi-Tech companies to work for in 2025, Panaya has also been honored by Gartner and Forrester for its market leadership and innovation.What Will You Do?As a Customer Success Manager, you are responsible for managing all aspects of the company’s relationship with its existing customers. You will ensure customer satisfaction and account health, and strengthen the ongoing relationship with high-quality technical services. The Customer Success Manager is expected to ensure customer renewals, nurture expansion opportunities, and increase sales to your existing customers. Your primary goal will be to retain and grow accounts in your portfolio. The portfolio will mostly include accounts from Brazil and will require native level Portuguese.Key ResponsibilitiesAs the primary liaison, you will be the face of Panaya to the customer while representing the customer’s interests internally with other teams in PanayaLead all aspects of customer account management including renewals, expansion, and upsell opportunitiesLead the customer’s journey with Panaya by being the customer’s point of contact including onboarding, methodology consultancy, and best practicesBuild strong and positive relationships as a trusted advisor with clients at various levelsPromote product updates and adoption to the customer, identify opportunities to showcase Panaya use cases, help customers leverage value and achieve their objectivesAdvocate as the voice of customers within the companyLearn and maintain technical expertise on product capabilities, use cases, and best practicesSupport your clients and prospects with expertise about different tool related questionsRequirementsFluency in English is requiredFluency in Portuguese is requiredAt least 5 years of client-facing experience in implementing Enterprise applications like SAP or Oracle EBS in a techno-functional or DevOps leadership roleExperience as a Customer Success Manager or Technical Account Manager for SaaS enterprise software in DevOps will be preferredExcellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing roleAbility to handle high-pace sales processes and management of multiple customer accountsKnowledge about the software development life cycle and DevOps. Certifications like PMP, SAFe are preferredCustomer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivationBusiness orientation and analytical thinkingThe ability to work in a dynamic, cross-functional, team-based environmentAbility to communicate and negotiate with C-level executives and decision makers and Procurement/contracts teamsExperience in SAP development is a plusJob DetailsJob code: EX-5A321B5BJob type: ContractLocation: SocorroPlease submit your resume in English.Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.
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