Join Our Team as a Junior Systems Development Analyst | Staff at Tahto We are Tahto, a company with a new business mindset that uses technology not only to create customer service solutions but also to keep the human at the center of everything we do. With over 8,000 employees across 5 states in Brazil, we value diversity, culture, race, gender, and individual stories. We are seeking talented individuals to help us become a leading company in transforming lives through technology and innovation, always with empathy, tact, and quality. If you are driven by challenges and new achievements, join our team! Tahto values its employees' potential and offers internal growth opportunities for professional development. Be part of our journey! We count on your human warmth and creative attitude to write a new story together. Tahto is technology, human warmth, and creativity. We are Tahto! Responsibilities and Duties Work within the development team with logical and objective performance Meet established deadlines for related tasks Assist in organizing and making technical decisions and understanding business requirements Follow best practices in technical documentation and development processes based on Agile methodologies (SCRUM) Self-organize your work, ensuring proper prioritization and effective task management Produce and report information to leadership with a focus on results Provide Level 3 technical support for applications developed by the team, maintaining high system availability and performance Test and validate projects, simulators, and new processes Perform other related activities as required Requirements and Qualifications Currently pursuing higher education in technology-related fields Minimum of 2 years experience managing teams Desirable experience in the Call Center segment Post-graduation/MBA in related fields is a plus Intermediate knowledge of Microsoft Office Suite Advanced knowledge in Time Management, Negotiation Techniques, Analysis and Diagnosis Skills, and Contact Center or Telecommunications business knowledge Behavioral Skills People Management Decision Making Flexibility Customer Focus Interpersonal Relationships Organization and Planning Result Orientation Strategic Vision Additional Information Benefits include: Childcare assistance for children up to 5 years old Exceptional Child Assistance — no age limit Health and Dental Insurance Life Insurance Transportation Allowance Meal and/or Food Allowance Results Participation Program (PPR) Benefits are subject to eligibility criteria, which will be provided upon hiring. Job Details Seniority Level: Not Applicable Employment Type: Full-time Job Function: Other Industry: Telecommunications J-18808-Ljbffr