Operations Specialist
We are seeking an experienced Operations Specialist to monitor ongoing deliveries and provide support to drivers and shippers via phone and live chat.
Key Responsibilities:
* Monitor delivery progress and respond to customer inquiries in a timely manner.
* Collaborate with drivers and shippers to resolve any issues or concerns.
* Provide exceptional customer service and support to ensure customer satisfaction.
Requirements:
* Proficiency in English is essential.
* Ability to work based on Eastern US time zone (EDT) is required.
* Experience in logistics, courier operations, call centers, or customer support is necessary.
Benefits:
This role offers the opportunity to work in a fast-paced environment and be part of a dynamic team. As an Operations Specialist, you will have the chance to develop your skills and expertise while contributing to the success of our organization.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and supportive work environment.