About Our Technology Team
Our technology team is a global organization that delivers industry-leading capabilities centered around digital, engineering, cloud and AI. We work with clients across all major verticals, providing solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
We are powered by our people - a diverse, multi-generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
To succeed in this role, you will:
* Ensure compliance with service level agreements (SLAs) and ITIL best practices
* Mentor and train team members to improve their skills and knowledge
* Handle technical issues, perform root cause analysis, and troubleshoot problems
* Lead installation, configuration, migration, and upgrade activities for SAP systems
* Define and enforce operational processes to maximize system uptime and manage BASIS activities
* Collaborate with functional teams on cutover strategies and post-implementation support
This position requires strong technical expertise, including:
* SAP server installation/configuration (ABAP, Java, ABAP+Java stacks)
* High Availability setup (Unix/Windows)
* SAP BASIS server administration and root cause analysis for escalated issues
* Kickstart environment setup and maintenance
* End-to-end SAP lifecycle implementations for global clients
* SAP version and EHP upgrades
* Performance tuning, capacity planning, and troubleshooting across application, database, and operating system
* Strong understanding of NetWeaver components (EP, PI, BI, ECC, CRM, SRM, SolMan, TREX, MDM)
* Oracle DB, BRTools, SAP HANA DB, Sybase ASE, Linux/Windows administration
You should also possess excellent verbal and written communication skills, as well as strong documentation and Microsoft Office skills (Project, Visio). Additionally, customer-centric mindset with high adaptability is required. Experience with production systems and data center operations, server migration, patching, and upgrade is preferred. Certifications in SAP BASIS, NetWeaver, Solution Manager, OS/DB Migration are also desirable.
Why Choose Us?
We are one of the largest and fastest-growing technology companies in the world, with offices in over 60 countries and 224,000 employees. Our company values diversity, equality, and opportunity for all employees. We offer a virtual-first work environment, promoting work-life balance and flexibility. We invest in employee growth and development, providing comprehensive benefits and recognition programs.
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