Www.hcltech.com
About the Role
We are looking for a highly motivated Customer Onboarding Analyst to oversee and support Customer Onboarding or OR Gating processes within a complex IT environment. The ideal candidate will bring strong back-office support experience, excellent coordination skills, and a proactive, ownership-driven mindset.
In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure timely delivery, process efficiency, and operational excellence.
Your Role and Responsibilities
Support day-to-day operations in SAP ATLAS and manage activities with minimal supervision
Coordinate with multiple internal and external stakeholders to ensure onboarding and gating requirements are met on time
Identify potential risks in processes or data and proactively implement mitigation strategies
Analyze complex datasets and make data-driven decisions to optimize workflows
Prepare and share regular status reports, dashboards, and communications
Maintain and manage tickets using tools such as JIRA, ServiceNow, or similar platforms
Take ownership of assigned responsibilities with strong attention to detail and problem-solving skills
Contribute to process improvements, documentation, and operational best practices
Requiriments and Qualifications:
Experience in Customer Support, preferably within an IT organization
Advances English
Experience supporting large-scale, complex projects
Strong analytical and logical thinking skills for issue troubleshooting
Excellent communication and stakeholder management skills across technical and non-technical teams
Familiarity with ticketing tools like JIRA or ServiceNow
Proficiency in MS Office (Excel, PowerPoint, Word)
Ability to prioritize tasks in a fast-paced, high-volume environment
Ownership mindset with a proactive approach to continuous improvement
Willingness to learn complex systems and collaborate across teams
Nice to have:
Familiar with SAP tools.
Please submit resumpé in English