Who We Are: - At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. Across our multiple offices globally, we are united by our core principles: _We Before Me_, _Do the Right Thing_, and _Get Things Done_. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing: - Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. - Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. - Establishing and nurturing strong relationships with company partners and external stakeholders. - Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You: - A Technical Degree and/or above in finance, customer service & relations, linguistics, crypto-related studies, or a related field. - At least 2 years of experience in language-related roles, including translation, interpretation, or localization. - Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. - Ability to work independently in a fast-paced environment and deliver multilingual support. - Willingness to work according to a given schedule to support 24x7 language-related operations. - Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. - Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. - Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. - Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves: - Familiarity with cryptocurrency and/or finance-technology industry. - Working knowledge of CRM tools, such as Zendesk. - Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite. Benefits & Perks: - Competitive remuneration package (Base Salary Shift Allowance) - Learning & development fund - Fitness fund - Monthly team building fund - Meal voucher - Transportation allowance - Annual leave (30 days after one year of service) - Yearly bonus- Private health insurance, dental & life insurance - Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed - Employee engagement, recognition and appreciation program - Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations LI-HYBRID LI-JC3