Overview
OysterLink is the newest and fastest growing restaurant & hospitality job site.
Launched in early 2024, the site generates over 340,000 monthly viewers organically. Our goal is to generate millions of monthly visitors organically within two-year time.
We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to :
* Client & Applicant Communication
* Platform Management & Issue Resolution
* Feedback & Continuous Improvement
Required Skills :
* Native English speaking skills and excellent grammar and communication skills
* Attention to detail and ability to learn platform features
* Strong customer service focus, ability to troubleshoot issues and come up with solutions
* Ability to multitask and manage time effectively
* Experience in ticket management & documenting feedback
* Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic
Goals :
* Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
* Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities :
* Client & Applicant Communication
* Provide prompt support for inquiries, respond to questions, and offer guidance
* Communicate effectively with companies and job seekers
* Platform Management & Issue Resolution
* Troubleshoot feature issues, monitor bug / support requests
* Refresh and reorder featured job listings on our site and LinkedIn
* Feedback & Continuous Improvement
* Track and share client / applicant feedback with internal teams to enhance platform features
* Prior to platform launch (on the current site)
* Manage incoming “Post a Job” submissions
* Gather missing information and confirm postings with clients
* Collect and review CVs
The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
OysterLink offers competitive salaries, yearly growth opportunities AND company shares for all team members.
This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.
OysterLink is seeking to make IMMEDIATE hires.
What we offer at OysterLink :
* A work culture focused on mutual success and continuous growth
* Competitive pay and scheduled yearly raises
* Shares in the company – share in profit upon company sale
* Challenging projects and opportunity to work with great team members
* Job stability in case of illness, Covid changes, and personal problems
* Work-from-home opportunity
* 4 weeks paid time off
Recruitment steps :
* Apply via LinkedIn
* Receive a short questionnaire
* Send back answers + CV
* Have an interview with our Recruiter
* Complete a test
* Have an interview with Hiring Manager
* Get feedback
We kindly ask for your CV and all correspondence to be in English.
#J-18808-Ljbffr