Position Overview: Key Responsibilities: - Administer and support Jira Software, Jira Service Management, and Confluence for internal teams - Design, configure, and maintain custom workflows, automation rules, permission schemes, and integrations - Manage onboarding/offboarding processes, user roles, and license usage - Liaise with vendors and partners for upgrades, troubleshooting, and new feature adoption - Provide training, documentation, and ongoing support to power users and stakeholders - Administer and maintain Microsoft 365 tenant including Outlook, SharePoint, OneDrive, Teams, and Entra - Manage user identities, mailboxes, group policies, and M365 security controls - Support data governance, DLP policies, retention rules, and audit compliance - Work with the Security team to ensure secure access using tools like Conditional Access and MFA - Create and maintain scripts (eg. PowerShell) to automate user lifecycle and license management - Support administration and integration of additional SaaS platforms such as HR Tools, Collaboration Tools and Financial Tools - Coordinate with teams to roll out new systems or optimize existing platforms - Document procedures and create internal knowledge base articles - Implement automation for routine admin tasks using tools like Power Automate Requirements: - Degree in ICT or related field - Proven hands-on experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Entra) Atlassian Jira and Confluence administration - The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._ Why Work With Us?: At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). We offer: - Competitive Salary & Benefits: - Growth & Development Opportunities: - Creative and Collaborative Environment Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.