Job Opportunity: IT Support Specialist
We are seeking a skilled IT support specialist to provide remote computer and IT system support for employees. The ideal candidate will have excellent customer service and problem-solving skills, as well as a process and project-oriented mindset.
The selected individual will be responsible for:
* Analyzing issues and formulating solutions
* Troubleshooting system, application, and hardware issues
* Ensuring customers are updated on ticket progress
* Working remotely with customers to resolve problems
* Consistently updating the ticket tracking system with status and fixes
* Properly escalating issues to necessary parties as required
Requirements:
The ideal candidate should possess:
* Associate's Degree in Information Systems or equivalent program, or a proven track record of IT experience
* Knowledge delivering IT solutions within a corporate environment
* Experience working in mixed Mac and Windows environments
* Experience in centrally managed computer environments
* Experience supporting A/V environments is a plus
About This Role
This is an exciting opportunity to join our team and contribute to the success of our organization. If you have the skills and qualifications we're looking for, please apply today.