Job Title: Service Agent
We are seeking a highly skilled and detail-oriented individual to join our team as a Service Agent. As a Service Agent, you will be responsible for providing exceptional customer service, ensuring that all shipments are processed efficiently and accurately.
Key Responsibilities:
* Provide over-the-counter customer service, answering questions and resolving issues in a professional and courteous manner.
* Process shipments, including tracking updates, shipping documentation, and special notification related to worldwide pickup and delivery.
* Assist customers with locating packages, providing information on FedEx products and services, and offering in-person customer service at the counter or on the phone.
* Carry out shipment preparation, updating FedEx systems, and analyzing operational reports (Timecard, Scans, CEBS, EOPS).
* Monitor couriers on route, providing information on packages released for delivery, collection, and address adjustments.
* Maintain accurate records, ensure proper labeling, legality of contents, and compliance with customs documentation at destination.
* Provide administrative support to the Station Operations Manager, performing other duties as assigned.
Requirements:
* A High School diploma required; Bachelor's degree preferred.
* Proficiency in Excel and Advanced Word.
* Intermediate English skills.
Skills and Qualifications:
* Excellent written and verbal communication skills.
* General administrative skills and computer knowledge.
* Flexible time management and ability to lift 24 kg or more using appropriate equipment.
* Accuracy and attention to detail, planning and organizing skills, interpersonal skills, and problem-solving skills.
Benefits:
We offer a competitive salary, benefits package, and opportunities for career growth and development.