Daily HR Task Case Solving
* Address employee queries and concerns related to HR policies, payroll, benefits, and compliance.
* Resolve employee grievances.
* Maintain a log of daily HR cases and track resolution times for process improvement.
Employee Onboarding
* Conduct pre-boarding activities such as document collection and verification.
* Organize and facilitate orientation sessions for new hires.
* Assign mentors or buddy programs to ensure a smooth onboarding experience.
* Ensure all IT, security, and administrative setups are completed before the first day.
* Track new hire progress and engagement during the probation period.
Employee Relations & Engagement
* Develop and implement employee engagement activities.
* Conduct regular check-ins and feedback sessions with employees.
* Act as a mediator in employee disputes and foster a positive work environment.
* Conduct exit interviews and analyze feedback to improve employee retention.
Training & Development for New Joiners
* Assess training needs for new employees based on job roles and responsibilities.
* Develop training materials, including manuals, presentations, and e-learning content.
* Schedule and conduct training sessions in collaboration with the other team members
* Evaluate training effectiveness through feedback and performance assessments.
* Maintain training records and ensure continuous learning opportunities.
Payroll & Benefits Management
* Process payroll accurately and ensure timely disbursement of salaries.
* Manage employee benefits such as health insurance, leave policies, and retirement plans.
* Address payroll discrepancies and resolve employee concerns.
* Stay updated on tax regulations and deductions to ensure compliance.
* Coordinate with finance and accounting teams for payroll audits and reporting.
Compliance & HR Policies (LATAM Region)
* Ensure adherence to local labor laws and employment regulations in the LATAM region.
* Regularly update HR policies to align with regulatory changes.
* Conduct compliance training and awareness programs for employees.
* Handle legal matters related to employment contracts, terminations, and workplace disputes.
* Maintain accurate documentation for audits and compliance reporting.
HR Analytics & Reporting
* Collect and analyze HR metrics, employee satisfaction, and productivity.
* Prepare reports and dashboards for leadership insights.
* Use data-driven decision-making to improve HR processes.
* Implement HR technology solutions to automate and enhance HR functions.
Auditing Daily HR Cases
* Perform regular audits of HR records to ensure accuracy and completeness.
* Review employee files and HR case resolutions for compliance.
* Identify trends and issues from audit results and suggest corrective actions.
* Implement best practices for case management and record-keeping.
SOP Creation
* Develop Standard Operating Procedures (SOPs) for all HR functions.
* Document workflows for onboarding, payroll processing, grievance handling, etc.
* Ensure SOPs are regularly updated based on regulatory and organizational changes.
* Train HR staff on adherence to established SOPs.
Process Implementation & Improvement
* Identify gaps in existing HR processes and recommend improvements.
* Implement HR best practices for efficiency and effectiveness.
* Automate repetitive HR tasks through technology solutions.
Monitor process implementation and track improvements in efficiency.
Requirements
* Proficiency in HR Management Systems (HRMS) and HR analytics tools.
* Knowledge of payroll and benefits administration platforms.
* Understanding of employment laws and compliance requirements.
* Data analysis and reporting skills using Excel, or similar tools.
* Process documentation and SOP creation expertise.
* Proficiency in audit and compliance tracking.
* Project management capabilities for process improvement initiatives.
* Strong interpersonal and communication skills.
* Conflict resolution and negotiation abilities.
* Empathy and active listening.
* Adaptability to changing HR policies and business needs.
* Ability to handle confidential and sensitive information with discretion.