Key Account Manager Role
Our organization is seeking a highly skilled Key Account Manager to join our team in Brazil. This position involves building strong client relationships, supporting engagement strategies, and enhancing the overall VIP experience.
* We are looking for a motivated professional to assist in identifying and onboarding new VIP clients through prospecting and networking.
* The ideal candidate will support the management of VIP client relationships, ensuring high levels of satisfaction.
* They will help execute engagement and retention strategies to increase player loyalty.
* Collaboration with senior team members is required to design and implement VIP incentives, promotions, and personalized offers.
* Monitoring key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV) is essential.
* Assistance in preparing reports on VIP performance and account development is necessary.
* Ensuring compliance with responsible gaming and company policies is mandatory.
Required Skills and Qualifications:
* Ability to identify and onboard new VIP clients
* Strong communication and interpersonal skills
* Knowledge of customer relationship management principles
* Experience in sales and marketing
* Understanding of gaming regulations and compliance
Benefits:
* Competitive salary
* Opportunities for career growth and professional development
* A dynamic and supportive work environment