Job Title: Scrum Master Role Overview
We are seeking a seasoned professional to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives ( Run + Grow ). The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
Required Skills & Qualifications:
• 8+ years in Agile delivery
• 5+ years as a Scrum Master supporting web/eCommerce teams
• Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
• Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
• Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe )
• Proficiency with Jira boards filters dashboards Confluence documentation CI/CD awareness Git Jenkins GitHub Actions Azure DevOps
• Scrum certifications CSM or PSM I / PSM II Solid eCommerce domain knowledge Catalog pricing promotions Checkout payments tax shipping returns Order Management Systems OMSKey Responsibilities:
* Facilitate daily stand-ups sprint planning backlog refinement reviews/demos retrospectives
To be successful in this role you must be able to drive results focus collaboration provide effective demos showcase business value gather early feedback maintain clear concise status reporting .