Focus : Enterprise Software Product, Docker, Linux, Windows, Scripting
Start : Immediately | Location : Americas (Brazil, Mexico, USA) | Full-time / Contract
Overview
Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitizes industrial requirements in tender documents and optimizes business processes using artificial intelligence and natural language processing technologies.
We are seeking a talented Application Support Engineer to join our team, initially as a contractor. The primary focus of this role will be maintaining and supporting our product DRIM. The ideal candidate will have a strong background in systems administration, with expertise in Windows Server, Linux, and Docker. Excellent communication skills and a customer-centric mindset are essential to effectively support our clients and ensure smooth operation of the DRIM Software. Below is the full job description:
About You
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Minimum of 5 years of experience supporting and maintaining enterprise applications in on-premises environments.
Strong expertise in Windows Server and Linux environments, including installation, configuration, and troubleshooting of applications.
Understanding of databases and data manipulation skills.
Proficiency in Docker, with hands-on experience deploying and managing containers in production.
Proven experience working with private cloud solutions on Azure or AWS, with good knowledge of these cloud providers.
Excellent problem-solving skills and the ability to think critically under pressure to resolve complex technical issues.
Knowledge of documentation systems such as Confluence, SharePoint, Service-Now.
Ability to adapt to each customer environment and provide effective solutions.
Exceptional communication skills, capable of conveying technical concepts to both technical and non-technical stakeholders.
Residency in Brazil, Mexico, or the USA is required, preferably near the EST timezone.
Fluency in English is obligatory; knowledge of other European languages is a bonus.
Experience of 3+ years using scripting languages such as Bash, PowerShell, Python in daily operations is a plus.
Responsibilities
Serve as the primary contact for supporting and maintaining DRIM software at customer locations.
Collaborate with stakeholders to understand their requirements and provide tailored solutions.
Manage routine maintenance tasks, including updates, patches, and upgrades.
Monitor system performance, troubleshoot issues, and implement resolutions.
Coordinate with internal teams to escalate and resolve complex issues, maintaining SLAs.
Develop and maintain documentation such as configurations, guides, and troubleshooting procedures.
Provide training and guidance to stakeholders for effective application use and optimization.
What We Offer
Learning opportunities and contribution to next-generation AI products.
Freedom, flexibility, and ownership in development.
Work alongside experienced researchers and product developers.
A competitive, above-average salary package.
Interested : Please share your detailed CV via email. Only apply if you are a resident of Brazil, Mexico, or the USA, and have the right to contract in these countries.
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