Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Our key markets include: Pharmaceutical, where our solutions play a critical role in disease research and drug discovery; Food, where we help ensure that our global food supply is free of contaminants: and Forensics, where we provide robust tools and instruments to analyze and verify evidences. Information about Agilent is available at Want to put the theory into practice? This is your opportunity to join the team that delivers remote diagnostic support, technology support, and technical services to our domestic and multinational customers. In this team, you will learn how to provide assistance for basic technical problems, clarifying and analyzing them to deliver standard technical solutions.As an Analytical Instruments Technical Support person, you will sit at our Agilent office in Barueri, SP and join Agilent Technologies CrossLab Group's Online Technical Support Team. As an active team member, you will support customers requesting hardware, software and applications assistance with Analytical Products and Solutions and route those customers whom you can't help to the appropriate groups. Our group's organizational goal is that as part of a world-class technical support group, we provide insights to customers at their very first contact. In order to be successful, our response needs to be quick and well-informed.Key responsibilities:Direct customer contact through phone/email/chat channels; Service Request logging in the Agilent SAP Service CRM system and request routing to the appropriate technical team for handling. Providing phone support in problem solving and technical support for our customers. QualificationsThis entry level position requires no formal work experience. Successful candidates will have at least a Bachelor's Degree in Chemistry, Biochemistry, Pharma or equivalent. You should be eager to build on your technical support ability, telephone skills, and basic industry knowledge. While some experience in customer service, help desk support, chromatography, or analytical chemistry would be advantageous, a positive, solutions-oriented approach and customer focus are what will really drive your success.Key qualifications include:Excellent verbal and written communication skills, Portuguese and English language required. Strong attention to detail and follow-through. Logical troubleshooting skills. Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance with GC, GC-MS and Spectroscopy (Molecular&Atomic) Products and Solutions, upon completion of technical training. May include 5-10% travel at times to attend internal Agilent training classes, customer service call shadowing; may include international travel for training. A basic understanding of Microsoft Windows Products and TCP/IP networking concepts is desired. Relevant analytical instrumentation experience in the laboratory with any of Agilent's Gas Chromatography or Spectroscopy product lines is desired. GEO Location: Barueri SPAdditional DetailsThis job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support Show more Show less