Job Overview:
We are seeking a skilled IT Support Analyst to join our team. The successful candidate will provide remote technical assistance to employees, utilizing excellent problem-solving skills and a process-oriented mindset.
Key Responsibilities:
* Analyze technical issues and develop effective solutions
* Troubleshoot system, application, and hardware problems
* Maintain clear communication with customers throughout the support process
* Collaborate with internal teams to resolve complex technical issues
* Stay up-to-date with the latest IT trends and technologies
Required Skills & Qualifications:
Education & Experience:
* Bachelor's Degree in Computer Science or related field (or equivalent experience)
Desired Qualifications & Skills:
* Proven track record of delivering high-quality technical support
* Experience working in a mixed Mac and Windows environment
* Familiarity with IT service management frameworks
Benefits:
This role offers opportunities for professional growth and development, as well as a dynamic and supportive work environment.
About Us:
We are a forward-thinking organization dedicated to innovation and excellence in all aspects of our business.