OysterLink is the fastest-growing restaurant & hospitality job site. The site recently launched and is generating over 350,000 monthly visitors organically.
We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills for:
* Client & Applicant Communication
* Platform Management & Issue Resolution
* Feedback & Continuous Improvement
Required Skills:
* Excellent English speaking skills and excellent grammar and communication skills
* Attention to detail and ability to learn platform features
* Strong customer service focus, ability to troubleshoot issues and come up with solutions
* Ability to multitask and manage time effectively
* Experience in ticket management & documenting feedback
* Able to work between 7 a.m. and 4 p.m. EST as we target a US demographic
The GOALS for this position is to:
* Keep client response time during work hours under 1 hour, and issue resolution time under 2 hours
* Ensure client feedback (bugs or improvements) is documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities:
Client & Applicant Communication
* Provide prompt support for inquiries, respond to questions, and offer guidance
* Communicate effectively with companies and job seekers
Platform Management & Issue Resolution
* Troubleshoot feature issues, monitor bug/support requests
* Refresh and reorder featured job listings on our site and LinkedIn
Feedback & Continuous Improvement
* Track and share client/applicant feedback with internal teams to enhance platform features
Prior to platform launch (on the current site)
* Manage incoming “Post a Job” submissions
* Gather missing information and confirm postings with clients
* Collect and review CVs
The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
Oyster Link offers competitive salaries, yearly growth opportunities AND profit sharing.
This is for a full-time, remote-work-at-home position. We do require team members who can work up until 4 pm EST.
What we offer at OysterLink:
* A work culture focused on mutual success and continuous growth
* Job stability and growth
* Profit Sharing
* Shares in the company to receive an earn-out when the company is sold
* Challenging projects and opportunity to work with great team members
* Work-from-home opportunity
* 4 weeks paid time off
We are seeking to make IMMEDIATE hires.
Recruitment steps:
* Apply via LinkedIn
* Receive a short questionnaire
* Send back answers + CV
* Receive Test
* Have an interview with our Hiring Manager
* Get feedback
We kindly ask for your CV and all correspondence to be in English.