As a key member of our technical team, you will play a vital role in delivering high-quality software solutions to meet the evolving needs of our clients. Your primary responsibilities will involve developing, integrating, and maintaining full-stack features to ensure seamless delivery.
* You will act as both an engineer and consultant, working closely with clients to identify challenges and develop tailored solutions that meet their unique requirements.
* Collaboration is key, and you will work closely with our Customer Success and Conversation Design teams to ensure that technical requirements are met and delivery is timely.
* To support our clients' success, you will contribute to improving internal tooling documentation and frameworks to enable faster client implementations.
Key Technical Skills:
* Integration expertise between LLMs SIP Telephony API endpoints and cloud infrastructure (AWS) using NodeJs and IAC.
* Automation workflow design and implementation to align with client roadmaps upon onboarding.
* Architecture mapping and setup of logs and monitoring for local and staging environments.
* Ticket resolution and peer-reviewed fixes to improve overall system performance.
What Success Looks Like:
In the first 30 days, you will successfully map our architecture, set up logs and monitoring, and close a batch of low-risk tickets. In the next few months, you will become a trusted technical partner who consistently meets service level agreements and owns a service area with clear dashboards and documentation.
The Benefits:
* Be part of a dynamic and innovative start-up culture.
* Opportunity for significant professional growth and career advancement.
* Competitive compensation package.
* Flexible work environment with a 'remote first' approach.