About the role:
* We are seeking an experienced Service Delivery Manager to lead our service operations. This is a hands-on role, requiring close interaction with real incidents, engineers, and customers.
* You will design and maintain on-call coverage plans, ensuring all critical skills are available when needed.
* Own the incident management process for your accounts: priorities, roles, communication cadence, escalations, and post-incident reviews.
Job Description
We're looking for an experienced Service Delivery Manager to take ownership of our service operations. As a key member of our team, you will be responsible for leading service delivery teams in achieving business objectives by implementing effective operational processes that ensure high-quality services delivery to customers. The ideal candidate will have experience working with enterprise-level organizations managing multiple complex projects simultaneously while maintaining excellent customer satisfaction ratings across various metrics such as mean time between failures (MTBF), system availability SLA compliance percentage).
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