Job Title: Media Technology Support EngineerLocation: LATAM (Remote) Mode: Contract / FTERole SummaryProvide technical support for cloud-based media encoding, transcoding, and content delivery systems. Troubleshoot video, audio, and subtitle processing issues while ensuring platform performance, quality, and reliability.Key ResponsibilitiesSupport media encoding and transcoding workflowsTroubleshoot video, audio, subtitle, and content delivery issuesWork with cloud environments (AWS/Azure/Google Cloud)Monitor and respond to tickets via JIRA and SlackCreate documentation and runbooks after RCACollaborate with engineering and operations teamsMandatory SkillsStrong knowledge of video containers (MOV, MXF, MP4, MPEG-TS)Understanding of codecs (H.264, H.265, ProRes, MPEG2, AAC, AC3)Experience with subtitles/caption formats (SRT, TTML, SCC etc.)Hands-on Linux or Windows Server experienceCloud experience (AWS preferred)JSON/XML editing and API usageExperience in media/OTT/broadcast content supply chainExperience3+ years in media technology, OTT, or video operationsExperience in cloud-based media workflowsApply Today or share your profile to