Titan is a no-code web-based platform within the Salesforce ecosystem. Our platform enables seamless form creation, data collection, and workflow automation without coding.
We are seeking Customer Success Managers to join our growing North American Customer Success team.
As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities.
Responsibilities:
* Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
* Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
* Build strong relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
* Analyze customer usage data to proactively address risks and drive retention strategies.
* Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
* 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
* Excellent verbal and written communication skills with strong customer-facing abilities.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
* Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
* A can-do approach with strong problem-solving skills and the ability to work under pressure.
* Fluent in English; additional languages are a plus.
* Ability to work remotely across EST/PST time zones.
* Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join Titan?:
* Work with a dynamic and innovative team in a fast-growing SaaS startup.
* Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
* Enjoy the flexibility of remote work and a healthy work-life balance.
* Competitive compensation package and opportunities for professional growth and development.