About the Role
As a key member of our team, you will be responsible for monitoring ongoing deliveries, assisting drivers and shippers over the phone and live chat. This role requires remote work with a flexible schedule based on the Eastern US time zone (EDT).
Key Responsibilities
* Monitoring delivery operations to ensure timely and efficient service.
* Providing exceptional customer support via phone and live chat, responding to queries and resolving issues in a professional manner.
Requirements
* Excellent communication skills, with proficiency in English.
* Experience in logistics, call center, or customer support, with a proven track record of delivering results in a fast-paced environment.
Fulfilling Your Potential
We offer a supportive and dynamic work environment that allows you to grow and develop your skills. Our team is committed to excellence, and we are looking for individuals who share our passion and commitment to delivering outstanding results.