The HR operations manager owns the execution and continuous improvement of HR operations across the full team member lifecycle — from onboarding through offboarding. This is a hands-on role that blends operational leadership, systems ownership, and process discipline.
You will work closely with the Director of Global HR, HR Specialists, and cross-functional partners to ensure HR systems, workflows, and documentation operate smoothly and consistently across countries.
This role is centered on building, operating, and continuously elevating a high-performing HR engine, with a strong commitment to operational excellence and ongoing improvement every day.
Must haves
* 7+ years of progressive HR experience, with a strong focus on HR operations
* Advanced English proficiency (written and verbal)
* Location: Ukraine, Poland, Romania
* Experience working in technology, IT, consulting, or service-based environments
* Proven success building, running, and improving HR processes that scale with company growth
* Hands-on experience managing HR operations for a multi-country workforce
* Strong experience with HRIS platforms (HiBob preferred) and modern productivity tools
* Strong working knowledge of Jira, Confluence, Google Workspace, and related collaboration tools
* Exceptional attention to detail and operational discipline
* Ability to manage multiple priorities across regions in a fast-paced, distributed environment
Nice to have
* Experience supporting distributed, multi-country teams
* Familiarity with SOC2, ISO, or similar compliance environments
* Experience using AI or automation to improve HR workflows, reporting, or efficiency
* Prior people management or team-lead experience
* Experience working alongside people / ER or HRBP roles
* Exposure to B2B, outsourcing, or billable team models
Key responsibilities
HR operations & lifecycle management
HR systems & tools ownership
* Own and administer HRIS systems (HiBob or comparable platforms) as the system of record
* Configure workflows, task lists, permissions, and reporting in HR systems
* Maintain accurate, complete, and up-to-date team member data
* Partner with internal teams to integrate HR tools with Jira, Confluence, Google Workspace, and other productivity systems
Compliance & operational risk
* Ensure compliance with local labor regulations, internal policies, and HR controls across geographies
* Own HR-related audit readiness and evidence gathering (including SOC2-related controls where applicable)
* Maintain HR documentation, SOPs, and policy acknowledgements
* Adapt policies and practices to meet regional needs while maintaining consistency
Manager enablement (process-focused)
* Provide managers with clear guidance on HR processes, timelines, and required documentation
* Act as the primary owner of HR operational questions and requests
* Escalate judgment-based or sensitive employee relations matters to the director of global HR
HR team support & execution
* Support, mentor and coordinate the work of HR Specialist or other team members as it relates to HR operational tasks
* Prioritize operational work, ensure follow-through, and reduce single points of failure
* Identify opportunities for automation and efficiency using existing tools and AI-enabled workflows
What this role is not
* This role does not own employee relations judgment, PIPs, or conflict mediation
* This role does not serve as a people partner or HR business partner
* Strategic people decisions and leadership coaching sit with the Director of Global HR