Business Analyst Role
We are seeking a highly skilled and motivated Business Analyst to join our organization.
* The ideal candidate will have in-depth knowledge of Salesforce Sales Cloud, Quote, Order and Contract Management.
A key responsibility of this role is to gather and document business requirements. This involves engaging with stakeholders to elicit, clarify and translate business needs into functional specifications for Salesforce implementations.
Another important aspect of this role is business process analysis. The successful candidate will be responsible for mapping, analyzing and optimizing business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
Solution design and configuration are also critical components of this role. The Business Analyst will collaborate closely with IT and stakeholders to design, configure and implement Salesforce solutions that align with organizational goals.
Data analysis and reporting are essential skills required for this position. The successful candidate will prepare technical reports, dashboards and visualizations by collecting and analyzing business data and CRM trends.
Testing and training are also important aspects of this role. The Business Analyst will conduct user acceptance testing (UAT), prepare training materials and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
In addition to these responsibilities, the successful candidate will need to possess excellent stakeholder collaboration skills. They will communicate clearly with business leaders, project managers, developers and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Continuous improvement is also a key aspect of this role. The Business Analyst will gather feedback post-implementation, monitor solution performance and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Knowledge of Salesforce Sales Cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.