Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely?
We are looking for multi-skilled candidates with excellent interpersonal and technical skills for the position of Technical Support Specialist.
The ideal candidate will focus on customer success and data fluency, troubleshooting technical issues related to Snowflake, APIs, and large-scale data delivery, rather than traditional IT or desktop support. You will work cross-functionally with Account Managers, Data Fulfillment teams, and Data Engineers to investigate technical issues, document findings clearly, and keep customers proactively informed throughout the resolution process.
This role offers the opportunity to directly impact customer satisfaction and operational excellence, working closely with both technical and customer-facing teams in a dynamic, data-driven company.
The salary range is $1,800 USD to $2,400 USD per month, depending on the candidate's experience and seniority.
Responsibilities:
-Provide front-line technical support for customer issues related to:
* Data delivery and ingestion.
* API integrations and troubleshooting.
* Account and data management.
-Investigate and troubleshoot technical issues, reproducing customer errors when possible, focusing on root cause analysis.
-Validate large datasets, identifying inconsistencies or errors through SQL queries.
-Proactively communicate updates and resolution progress to customers in a clear, professional manner.
-Collaborate with data quality, engineering, and product teams to improve processes, tools, and product stability.
-Maintain accurate case records to measure and improve CSAT, response times, and resolution times.
-Identify recurring themes and translate them into repeatable, scalable solutions.
-Ensure adherence to SLAs while driving timely resolutions.
Requirements:
* Fluent in English YOU MUST BE ABLE TO HAVE A FLUENT PROFESSIONAL CONVERSATION IN ENGLISH.
* Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field, OR equivalent practical experience in data troubleshooting, support, and integration.
* 2-4 years of experience in technical support, data operations, or customer experience roles.
* SQL querying in Snowflake (filtering, joins, sampling for validation).
* API troubleshooting (REST, error codes, authentication, Postman usage).
* Familiarity with bulk data delivery (SFTP, AWS S3, CSV/JSON/XML handling).
* Data validation and troubleshooting by comparing datasets to detect inconsistencies.
* Understanding of data ingestion flows (data movement into CRMs, data warehouses, or BI tools).
* Strong communication skills (written and verbal), able to translate technical issues into customer-friendly updates.
* Ownership mindset, taking accountability and driving issues through to resolution.
* Highly collaborative and proactive, with a strong focus on problem-solving and continuous improvement.