Job Description
This role involves full cycle order processing, including receipt of order and customer acknowledgement. You will be responsible for securing customer approval and releasing orders to the warehouse.
You will work closely with internal teams to clear credit, shipping dates and other customer needs. Additionally, you will maintain accurate status for all pending orders and clear all paperwork and approvals to ensure that the order is shipped promptly.
Key Responsibilities:
* Maintain accurate order status and clear paperwork and approvals
* Work closely with internal teams to resolve customer issues
* Generate weekly reports on local revenue and backorders
* Control internal files related to Customer Service area
* Create and monitor occurrence/complaint records
Requirements include strong understanding of Computer Administrative Tools (Windows, MS Office), 2+ years of customer service experience and fluency in English. Behaviors required include adherence to compliance requirements, time management and problem-solving skills.
This role offers a challenging environment with opportunities for growth and development. You will be joining a global organization where associates are encouraged to try new things and advance their skills.