 
        
        Job Summary
We are seeking a highly skilled and experienced IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch remote computer and IT system support to our employees.
Your excellent customer service and problem-solving skills will be key to success in this role. You must have a process and project-oriented mindset and be efficient working individually as well as part of a larger team.
Proficiency in a wide range of technologies and adaptability to address diverse technical issues are essential.
 * Analyze issues and formulate solutions
 * Troubleshoot system, application, and hardware issues
 * Ensure customers are updated on ticket progress
 * Work remotely with customers to resolve problems
 * Utilize internal IT Knowledge Base to provide and find solutions to known issues
 * Use external information to research and resolve issues when needed
 * Consistently update the ticket tracking system with status and fixes
 * Properly escalate issues to necessary parties as required
Requirements
To be successful in this role, you will need:
 * Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills
In addition to the requirements listed above, we are looking for candidates who possess:
 * Knowledge delivering IT solutions within a corporate and/or enterprise environment
 * Experience working in a mixed Mac and Windows environment
 * Experience in the Advertising and/or Marketing industry preferred
 * Experience in centrally managed computer environments
 * Experience supporting A/V environments not required but is a plus