Job Summary
We are seeking a highly skilled and experienced IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch remote computer and IT system support to our employees.
Your excellent customer service and problem-solving skills will be key to success in this role. You must have a process and project-oriented mindset and be efficient working individually as well as part of a larger team.
Proficiency in a wide range of technologies and adaptability to address diverse technical issues are essential.
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Ensure customers are updated on ticket progress
* Work remotely with customers to resolve problems
* Utilize internal IT Knowledge Base to provide and find solutions to known issues
* Use external information to research and resolve issues when needed
* Consistently update the ticket tracking system with status and fixes
* Properly escalate issues to necessary parties as required
Requirements
To be successful in this role, you will need:
* Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.
Desired Qualifications & Skills
In addition to the requirements listed above, we are looking for candidates who possess:
* Knowledge delivering IT solutions within a corporate and/or enterprise environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
* Experience in centrally managed computer environments
* Experience supporting A/V environments not required but is a plus