Are you a scheduling expert looking for a challenging role that combines technical skills with exceptional communication abilities?
This job involves working as part of a 24/7 scheduling coverage team, managing inbound and outbound requests and ensuring seamless care coordination. You will work closely with an AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
Must-haves:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Key Skills & Attributes:
* Clear, confident communicator – able to explain complex workflows to medical professionals
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
* Critical thinker – makes suggestions to improve processes and flag issues
* Independent and proactive – thrives in a remote setting with minimal hand-holding
* Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support
Benefits:
* Potential for profit share based on performance
* Fully WFH, forever
* Unlimited PTO
* Potential Growth Opportunities