DescriptionHYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.We are currently looking to add a Customer Service Associate to our team. We have an immediate opening for this role in the Lehigh Valley area. This position may be onsite in Bethlehem, PA, hybrid, or fully remote.The ideal candidate will manage customer accounts, including processing orders, forecasting requirements from customers, and proactively resolving customer concerns. The role requires being an advocate for the customer and ensuring their success.As a Customer Service Associate, you will:Provide account management to our customers.Process customer orders/changes according to established department policies and procedures.Maintain strong working relationships with internal and external customers.Maintain and report order status for assigned customers.Respond to customer inquiries via phone and email.Perform order entry and basic clerical functions regarding the processing of orders.RequirementsKey responsibilities include:Outstanding communication skills, both verbal and written.Computer literate with strong working knowledge of MS Excel.Experience working with distribution or OEM customers.Able and willing to advocate for our customers with internal business partners.An understanding of Lean Six Sigma is a plus.Experience with Salesforce.com or Zendesk is desired.Experience with SAP or Oracle is required.Minimum qualifications include:Bachelor’s degree is preferred.High School diploma or GED accepted with applicable experience.High-speed Internet access in your home is required.Click the “apply” button to be considered for this opening!HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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