HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
To learn how we can supercharge progress for you, visit https://www.hcltech.com
Sr Delivery Manager is a senior leadership position responsible for overseeing the end-to-end delivery of services to clients. This role requires strong collaboration with internal teams and direct engagement with clients to ensure projects are executed to the highest standard. The role must ensure delivery strategies are aligned with client expectations, contractual agreements and business objectives. The position requires strong leadership, communication and organizational skills to manage complex projects and deliver value to clients.
Qualifications and experience:
Experience in the IT industry and in management and leadership roles.
Develop and implement delivery strategies that are aligned with business objectives and client needs.
Lead, mentor and develop a team of delivery managers and project leaders.
Provide regular updates to senior leadership on the status of key projects and overall client satisfaction.
Digital Marketing, Campaigns, Analytics, Reporting, Customer Data Platform, Personalization and its technologies
Expertise in multiple solutions and experience in delivering various digital strategies, providing strategy, software and technical architecture expertise and guiding cross-functional project teams to ensure customer success
Expertise in implementing different personalization experiences using Salesforce, Adobe stacks.
Lead multiple solutions in fixed price and managed services execution models.
Experience working with offshore development centers.
Serve as the primary point of contact for clients regarding service delivery.
Project estimation, scope definition, resource allocation and project timeline estimates.
Build and maintain strong client relationships, ensuring satisfaction with services delivered.
Regularly engage with clients to understand their evolving needs and expectations.
Manage escalations and provide timely resolution of client concerns.
Oversee the planning, execution and delivery of all client engagements, ensuring adherence to schedules, budgets and quality standards.
Ensure all projects meet contractual requirements and are delivered in accordance with company best practices and methodologies.
Monitor project performance and take proactive corrective actions as needed.
Experience with SaaS CRM and/or Salesforce will be appreciated and highly preferred.
Advanced English.
Availability to work in the Brasilia – DF region
Send CV in English
Why choose us?
We are one of the fastest growing technology companies in the world, with more than 60 offices around the world and a global team of 227,000 employees.
Our company is extremely diverse, with 165 nationalities represented.
We offer the opportunity to work with colleagues around the world.
We offer a flexible and remote work environment, prioritizing the integration between work and personal life.
We are committed to your growth, offering learning and career development opportunities at all levels.
We offer comprehensive benefits for all employees.
Certified as "Great Place to Work" and "Top Employer" in 25 countries, recognized as "Top Employer" in Brazil, providing a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.