About the IT Specialist Role
This role requires a highly motivated and forward-thinking individual to maintain computer hardware, software, systems, and networks for all employees.
* Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across various platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Document processes, create user guides, and train staff on new technologies and best practices.
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role
* Deep knowledge of computer systems, networks, operating systems, and cloud platforms
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)