Job Summary
We are seeking a skilled Network Operations Center Technician to maintain network stability and reliability through advanced technical expertise and proactive coordination.
* Maintain network services' stability and reliability through technical expertise and proactive coordination.
* Perform complex troubleshooting and diagnostics, and create maintenance requests for after-hours network augmentations.
* Collaborate with Network Control Centers, Technical Assistance Centers, and external vendors to ensure priority circuit health.
Key Responsibilities
The successful candidate will be responsible for monitoring network operations, conducting remote and off-net testing, managing escalations, coordinating repair activities by dispatching field technicians, and providing timely updates to customers. They will also gather and analyze network data, create and execute scripts for repetitive tasks, and identify automation opportunities to improve operational efficiency.
Requirements
Essential Skills & Experience:
* 5 years experience troubleshooting DWDM Networks
* 3 years experience with Ciena 6500 /Infinera/Alcatel PSS-32/16 required
* 3 years experience in a network operations role required
Nice to Have Skills & Experience:
* Experience working in the field as a Fiber Technician