Scrum Master Role Overview
We are seeking an experienced Agile professional to lead Scrum delivery for our Salesforce Commerce Cloud teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across implementation and ongoing support initiatives.
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
Key Responsibilities
• Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement reviews/demos retrospectives
• Partner with Product Owners to prioritize backlogs refine user stories define sprint goals track sprint health capacity velocity burndown/burnup manage scope identify remove impediments dependencies environments test data approvals coordinate cross-team dependencies SFCC integrations OMS payments SEO/content analytics promote flow efficiency limiting WIP reducing blockers
• Stakeholder Engagement Reporting provide clear timely status reporting velocity trends sprint summaries risks mitigations facilitate effective demos showcase business value gather early feedback ensure alignment governance security compliance PCI accessibility change management coach teams stakeholders Agile Scrum best practices facilitate retrospectives measurable outcomes follow-through foster culture psychological safety accountability outcome-driven delivery Project Leadership Manage SFCC B2C implementation migration enhancement projects end-to-end define scope objectives timelines deliverables aligned business goals Planning Execution develop project plans budgets resource allocation strategies monitor progress manage risks ensure quality timeline adherence Team Coordination collaborate developers architects QA UX/UI third-party vendors ensure SFCC best practices development integrations Technical Oversight understand SFCC B2C architecture APIs OCAPI SCAPI support integrations payment gateways OMS CRM enterprise systems work SFCC Business Manager configurations as needed