Requisition ID:46195Job Location(s):Osasco, BREmployment Type:Part TimeSegment:Group Functions CFOJob Function:Information TechnologyWork Location Type:On-siteThe Impact You'll MakeDanfoss is looking for an enthusiastic IT Intern who is ready to take on new challenges. The Intern will support the team and employees in creating an engaged and productive workforce through Danfoss policies, programs and practices. This position will provide direct IT support for: employees, handling on tickets and direct technical support, updating department indicators and reports.What You'll Be DoingReceive, register and work on user requisitions by Phone, Email and other channels acting as first line of support.Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned.Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware).Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions.Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.What We're Looking ForStudying higher education in Information Systems, Computer Science/Engineering, Networking or related IT topics.Be available to intern in person.Office and Windows packages knowledge domain.Good communication and interpersonal skills.Like challenges.Have an analytical and proactive profile.Advanced English.Ready to Make a Difference?If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category..Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.