Join to apply for the Customer Success Associate role at Growth Troops
Get AI-powered advice on this job and more exclusive features.
This range is provided by Growth Troops.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full-time
Location
Remote (U.S. Eastern Time core hours)
Position Overview
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager.
The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value.
Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
Daily Focus
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates.
Production timelines, guest calendars, and hand-off points are managed within the CRM, with automations built in Zapier or Make to trigger task reminders, asset requests, and approval nudges.
Weekly, the manager reviews download trends, listener feedback, and campaign metrics, providing insights and recommendations to marketing teams.
When obstacles arise—audio issues, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and coordinates with internal teams to keep delivery on track.
Ideal Candidate Profile
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, are ideal.
Hands-on experience with workflow automation in Zapier or Make is essential, as many processes depend on reliable triggers and data handoffs.
Comfort with Zoom meetings, clear written updates, and a solutions-oriented approach are important.
Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a plus.
Applicants who enjoy turning creative vision into repeatable processes, automating routine tasks, and valuing long-term client partnerships are encouraged to apply.
Additional Details
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Management and Manufacturing
Industries: Operations Consulting
Referrals increase your chances of interviewing at Growth Troops by 2x.
Get notified about new Customer Success Associate jobs in Greater Buenos Aires.
We're unlocking community knowledge in a new way, with insights added directly into articles, starting with AI assistance.
#J-18808-Ljbffr