Www.Hcltech.ComAbout the RoleWe are looking for a highly motivated Customer Onboarding Analyst to oversee and support Customer Onboarding or OR Gating processes within a complex IT environment. The ideal candidate will bring strong back-office support experience, excellent coordination skills, and a proactive, ownership-driven mindset.In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure timely delivery, process efficiency, and operational excellence.Your Role and Responsibilities- Support day-to-day operations in SAP ATLAS and manage activities with minimal supervision- Coordinate with multiple internal and external stakeholders to ensure onboarding and gating requirements are met on time- Identify potential risks in processes or data and proactively implement mitigation strategies- Analyze complex datasets and make data-driven decisions to optimize workflows- Prepare and share regular status reports, dashboards, and communications- Maintain and manage tickets using tools such as JIRA, ServiceNow, or similar platforms- Take ownership of assigned responsibilities with strong attention to detail and problem-solving skills- Contribute to process improvements, documentation, and operational best practicesRequiriments and Qualifications:- Experience in Customer Support, preferably within an IT organization- Advances English- Experience supporting large-scale, complex projects- Strong analytical and logical thinking skills for issue troubleshooting- Excellent communication and stakeholder management skills across technical and non-technical teams- Familiarity with ticketing tools like JIRA or ServiceNow- Proficiency in MS Office (Excel, PowerPoint, Word)- Ability to prioritize tasks in a fast-paced, high-volume environment- Ownership mindset with a proactive approach to continuous improvement- Willingness to learn complex systems and collaborate across teamsNice to have:- Familiar with SAP tools.Please submit resumpé in English