Anunciada dia 19 dezembro
Descrição
Job Title: Field Support Engineer
The ideal candidate will be hands-on with software and hardware in the field, while also acting as a trusted advisor to customers across the region. This role requires the ability to install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
Key Responsibilities:
* Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
* Support video management, situational awareness, and dispatch solutions - onsite and remotely.
* Own technical issues end-to-end and coordinate with internal teams to resolve them fast.
* Travel to customer sites (up to 75%) for project deployment and delivering hands-on training.
* Manage the customer lifecycle from onboarding to long-term success.
* Drive product adoption through training, usage analysis, and practical guidance.
* Build strong relationships with customer stakeholders, from technical teams to executives.
* Fluent Portuguese, Spanish, and English.
* Degree in Engineering, Computer Science, IT, or equivalent experience.
* Experience in physical security/video surveillance environments.
* Strong background supporting enterprise software in LAN/WAN environments.
* Solid networking knowledge (TCP/IP, LAN/WAN, Multicast).
* Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN).
* Customer-facing mindset with clear communication and presentation skills.
* Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365.
* 5+ years in customer-facing technical roles (support, professional services, pre/post-sales).
* Relevant certifications (Cisco, MCSE, Project Management).
* Experience reading SOWs and presenting to executive audiences.
This role is ideal for someone who enjoys being close to technology and even closer to the customer. If you're looking for a challenging and rewarding career opportunity, this may be the perfect fit for you.
