Unlock Your Potential as a Technical Support Engineer
You are passionate about solving complex technical challenges and delivering exceptional customer experiences.
* A Strong Foundation: Solid understanding of container technologies (Kubernetes, Docker) and cloud environments is essential for success in this role.
* Troubleshooting Expertise: A knack for troubleshooting and a dedication to finding solutions are crucial for resolving complex issues.
* Effective Communication: Excellent English written and verbal communication skills are necessary for interacting with customers and team members.
* Collaborative Spirit: Ability to work effectively in a fast-paced, global team is vital for success.
* Time Zone Flexibility: GMT -5 to GMT -2
Your Responsibilities:
* Customer Champion: Handle support tickets and provide timely, effective solutions.
* Technical Problem Solver: Dive deep into complex issues, working closely with the engineering team to reproduce and resolve problems.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: Contribute to our community by writing technical blog posts, creating documentation, and sharing expertise.
Why This Role:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth Opportunities: Advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Industry Standard: Our Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage.