Job Title: IT ServiceNow Specialist
We are seeking a highly skilled IT ServiceNow Specialist to join our team. As a key member of our IT organization, you will play a pivotal role in building and evolving ServiceNow as our IT ERP system.
Responsibilities:
1. Configuration and Development: Make hands-on architectural decisions for ServiceNow configuration and development.
2. Leadership and Supervision: Guide and supervise external partners responsible for ServiceNow development and application management.
3. Platform Administration: Perform configuration, development, and administration tasks within ServiceNow.
4. Alignment and Collaboration: Collaborate closely with the DSM ServiceNow, Enterprise Architect, and Process Owners to ensure alignment with strategic roadmaps and project scopes.
5. Investigation and Advice: Investigate and advise on module usage, integrations, and platform capabilities across modules.
6. Platform Design: Ensure platform design follows best practices and avoids unnecessary customization or technical debt.
Requirements:
* Mandatory Qualifications:
o ServiceNow Administrator certification or equivalent.
o Proven experience in scripting and integration within ServiceNow.
o Strong stakeholder management and interpersonal skills.
o Basic knowledge of project management methodologies (Agile, Waterfall, Hybrid).
* Desirable Qualifications:
o Familiarity with architectural frameworks such as CSDM and TOGAF.
o Experience across multiple ServiceNow modules.
o Understanding of enterprise IT transformation and ERP-like platform design.