Account Manager Job Description
As a key operations role, you will focus on client satisfaction and retention to build loyalty, while overseeing daily tasks and responsibilities.
### Responsibilities:
* Build and maintain long-term relationships with clients.
* Oversee client milestone – Monitor the 30,60,90 day progress of the client.
* Complete all client tasks timely.
### Day-to-Day Duties:
Your main responsibility will be to act as a liaison between clients and our team. You will ensure that all client needs are met and communicated effectively.
### KPIs (Key Performance Indicators):
* 90% of Amazon Clients need to hit 100% of their ad spend budget.
* Less than 7.5% churn per month for entire Amazon department district 1.
* 90% of Audits get completed and followed up within 5 business days.
* 30% of our Active Clients have left a review on Google.
* 30% of clients are billed for bonuses.
* 95% of clients successfully launch within 7 business days of starting with us.
* 1 case studies every quarter.
* Less than 20% of client offboarding is negative feedback.
* Maintain 150% Margin Per Head.
### Qualifications:
* Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience.
* High preference for 2 years of agency experience.
* 2+ years of management experience.
* Feel comfortable and excel in a fast-changing environment of an Agency.
* Be well versed with workplace tools such as Zoom, Slack, and Clickup.
* Excel at and love project management.
* Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon.
### Benefits:
* This position offers a competitive remuneration salary.
* A quiet workspace with fast internet, a webcam, and a microphone for video calls.
* Considerable levels of autonomy and ownership over your projects.