Are you the kind of person who thrives in the center of the action: keeping customers happy, teams aligned, and problems solved before they even arise? We're looking for an Account Coordinator who's proactive, detail-obsessed, and fueled by customer satisfaction.
In this role, you'll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.
What You'll Be Doing
* Own the 5-star customer experience: satisfaction isn't enough, we go for exceeded expectations
* Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
* Schedule, confirm, or reschedule installations like a logistics magician
* Notify customers of their time windows and make sure everyone's in the know
* Send routes and job assignments to technicians for the next day
* Call techs for ETA updates and relay real-time info to customers
* Respond to emails and assist incoming calls when needed: stay sharp and helpful
* Handle escalated situations with confidence, empathy, and a calm voice
* Maintain communication with clients and business partners to ensure alignment
What We're Looking For
* 3+ years in customer service roles (bonus points for field-service coordination)
* Advanced English fluency (C1 or C2 level): you're confident on the phone and in writing
* Able to juggle tasks like a pro while staying positive and focused
* Independent and highly responsible: you don't wait to be told, you do
Nice to Have
* Experience supporting American clients or companies
* Proven leadership in previous roles: if you've guided teams, we'd love to hear about it
Schedule & Setup
* Hours: 11 AM – 8 PM (California Time / PST)
* 1-hour break included
* Fully remote: work from anywhere, but your setup must support success
* 1-week PTO after the first year working with us
Tech Requirements
* A reliable computer with fast internet
* Headset with clear mic and strong audio
* A quiet space: no distractions, just action