Hello, candidate :)
About Us: Würth IT, a dynamic and forward-thinking IT organization within the Würth Group, is growing its team in Brazil. We are looking for dedicated professionals to join us as part of our global network, working together to deliver cutting-edge IT solutions that enhance security, efficiency, and reliability. As a member of the Würth IT team, you’ll collaborate with colleagues worldwide, providing specialized support and promoting the innovative IT services we offer. Your work will play a crucial role in strengthening the operations of Würth Group companies across the globe, driving impactful results within a supportive and growth-oriented environment.
Your main activities:
We are seeking a Local SAP 2nd & 3rd Level Support Coordinator to work at our site in Cotia, São Paulo.
You will be part of an international and innovative team that values diversity, development, and collaboration. This role involves working closely with cross-functional teams to deliver high-quality, scalable, and high-performing commerce applications.
Responsibilities:
* Lead and develop the local SAP 2nd & 3rd Level Support Team Ensure compliance with local requirements (labor law, office presence, local processes) Responsible for salary and contract matters, local onboarding processes, and employee well-being Support local personnel development and feedback processes Manage and monitor KPIs and SLAs in SAP support Promote innovation and continuous improvement within the team Act as an interface to internal and external stakeholders Work closely with the functional manager to align technical goals and feedback loops Foster team spirit and local corporate culture
Requirements:
* Fluent in English.
* Willingness to work at least 3 days per week on site in Cotia.
* At least 5 years of professional experience in the SAP environment Good overall knowledge in SD, WM/EWM and MM, and deep knowledge in at least one area.
* Proven experience in leading teams, ideally in a local context.
* Experience in stakeholder management and working with international teams
* Knowledge of ITIL and agile methods is a plus
* Strong communication skills, empathy, assertiveness, and intercultural competence
Our principal benefits
💙 Health Plan
😁 Dental Care
🛡️ Group Life Insurance
🍽️ On-site Restaurant
🛒 Meal or Food Voucher
🚗 Easy Access
💰 Real Recognition
🏋️ Healthy Lifestyle - On-site gym with payroll discount + Wellhub access.
🎁 Special Gift Birthday
🏨 Extra Comfort - On days of on-site work, enjoy free accommodation in our company hotel if you live more than 50km away.
📚 Study Support
👶Childcare Support
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