Job Title: IT Infrastructure Specialist
HCLTech is a global technology company with operations spread across 60 countries. We are a leading provider of industry-focused technology services and products.
We work with clients across various sectors, delivering customized solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
The role involves ensuring service level agreements (SLAs) are met and processes are compliant. This includes mentoring team members, handling tickets, performing root cause analysis, and troubleshooting technical issues.
We require the following skills and qualifications:
* Technical Expertise:
* SAP server installation/configuration (ABAP, Java, ABAP+Java stacks)
* High Availability setup (Unix/Windows)
* SAP BASIS server administration and RCA for escalated issues
* Kickstart environment setup and maintenance
* End-to-end SAP lifecycle implementations for global clients
* SAP version and EHP upgrades
* Performance tuning, capacity planning, and troubleshooting across app, DB, and OS
* Strong understanding of NetWeaver components (EP, PI, BI, ECC, CRM, SRM, SolMan, TREX, MDM)
* Oracle DB, BRTools, SAP HANA DB, Sybase ASE, Linux/Windows admin
In addition to the above technical skills, we expect:
* Soft Skills:
* Excellent verbal and written communication
* Strong documentation and MS Office skills (Project, Visio)
* Customer-centric mindset with high adaptability
* Ability to manage unforeseen situations and drive value
We offer the following benefits:
1. Diverse and inclusive work environment
2. Virtual-first work environment promoting flexibility
3. Comprehensive benefits package
4. Opportunities for career growth and development
5. Certified as a