Are you passionate about delivering exceptional customer experiences and solving technical challenges? This role involves providing timely, effective solutions to customers as the first line of defense.
What You'll Do:
* Customer Champion: Handle support tickets and provide timely, effective solutions.
* Technical Problem Solver: Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.
* Product Innovator: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: Contribute to our community by writing technical blog posts, creating documentation, and sharing expertise.
Skill Requirements: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have. Problem-solving skills, excellent English written and verbal communication skills, teamwork, and adaptability are essential.
Work Environment: Fast-paced, global team operating in GMT -5 to GMT -2 time zone. Work with cutting-edge technology, contribute to a product used worldwide, and have opportunities for career growth within a dynamic company. Collaborative culture values innovation and teamwork. Our flagship Open Source Ingress Controller has over 3.5 Billion downloads and global usage. It has become an industry standard.