Technical Expert Advocate
This role involves complex issue resolution, queue management and customer satisfaction. Key responsibilities include troubleshooting technical problems, resolving cases efficiently and maintaining SLA compliance.
* Identify root causes of technical issues through thorough investigation and analysis.
* Escalate or re-route cases to appropriate teams after assessment while ensuring seamless customer service.
Key Technical Skills
* Proficiency in API testing using tools like Postman or cURL.
* Web application analysis using Chrome Developer Tools (Inspector).
* Experience with IIS and SSL diagnostics for Windows Application Servers.