Join to apply for the Analista de Suporte - GO role at Microsum Tecnologia.
Location: Greater Goiânia
Salary: R$4,001.00 - R$5,000.00
Employment Type: Full-time
Seniority Level: Entry level
Company Overview: Microsum Tecnologia, operating in the IT and technology sector, is a passionate team of collaborative, curious individuals who enjoy facing daily challenges. We value teamwork, trust, harmony, and a relaxed environment that encourages social gatherings, gaming, music, and fun activities.
Responsibilities:
* Support users through phone, chat, email, and ticketing systems.
* Resolve customer issues and provide empathetic assistance.
* Conduct training and updates on our solutions for clients.
* Assist with data base configurations, implementations, and analysis as needed.
* Alert management to potential risks or crises.
* Participate in process improvements and problem-solving initiatives.
Preferred Qualifications:
* Currently studying or graduated in technology-related fields.
* Experience in support roles is a plus.
Benefits:
* Health and Dental Plans
* Life Insurance
* Meal and Transportation Vouchers
* Gourmet Area for snacks and meals
* Recreational spaces with games and activities
Join us and become a valuable part of the Microsum team! Learn more about us on our Instagram #osferasmicrosum.
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