Job Description
We are seeking a skilled Business Technical Service Analyst to join our team. The successful candidate will be responsible for establishing strong relationships with clients, understanding their business needs and objectives, and providing expert technical support.
The ideal candidate will have relevant experience in client-facing roles and PL/SQL development, as well as excellent communication skills. They will be able to evaluate client requirements, provide guidance on standard solutions, and present technical specifications both internally and externally.
In this role, you will also be responsible for identifying critical business impact issues, assisting with document maintenance, and participating in release management activities. Additionally, you will contribute to the execution of simple project/development work plans and learn to revise them as necessary.
To succeed in this position, you will need to have a solid understanding of Oracle Database and PL/SQL development, as well as experience in requirements gathering, technical design, and technical presentation. Advanced English language skills are also essential.
Key Responsibilities
* Establish positive rapport with clients to develop and maintain long-term relationships
* Evaluate client business requirements and provide guidance on standard solutions
* Present technical specifications both internally and externally
* Identify critical business impact issues from Service Desk
* Assist with document maintenance and record keeping
* Participate in release management activities
* Contribute to the execution of simple project/development work plans
Requirements
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English language skills